Terms & Conditions
Please read through all of our terms & conditions, if there is anything that
you do not understand or are concerned about please ring us and we will be happy
to discuss them with you.
Parking
Providing parking is the responsibility of the
customer, unless we arrange parking suspention which cost will be added to your final bill.(try to reserve a space for the van outside before it arrives or call
the local council and get a suspension or permit where necessary) if there is no
parking pre -arranged any parking fines received will be the responsibility of the
customer and must be paid by the customer on completion.
Congestion & Toll Charges
There will be an extra charge of £8 when passing through
the London Congestion Charge Zone, other congestion charge zones and tolls will
be charged accordingly. (Unless otherwise stated)
Payment Requirements
There is minmum charge of 2h. 50% charge apply on all European and long distance moves which must be paid in advance by cash, cheque or bank transfer. Cheques are only
accepted when paid 14 days in advance of job commencement. (unless otherwise stated)
(all cheques made payable to: Freedom Removals).
Arrival / Delivery Times
We will do our best to arrive within the time scale stated,
however arrival times are estimated. Delays to pick-up/delivery times are sometimes
unavoidable (due to traffic accidents, weather etc). We do not accept any responsibility
for any customer loses due to unforeseen or out of our control delivery/pick-up
delays.
Changes in item numbers
You may
incur extra charges if the actual amount of items on the day exceeds the amount
of items that were included in your quote, a couple of boxes more would not normally
cause an issue, however if you have under-estimated your items by more than this
the driver will add on an extra charge (usually between £10 - £50) depending on
the amount of items and time taken to load them. If you have grossly under-estimated
or have been misleading about the amount of articles you have, we have the right
to refuse assistance on the day.
Your packing
Responsibilities
We accept no responsibility for damage or breakage to items that
have not been packed / protected by adequate means. It is the customer’s responsibility
to dismantle any unit/system/flat pack furniture and beds and this should be done
before our arrival. It is the customers responsibility to ensure that items will
fit in the new premises (eg: size of sofa and size of aperture) Our drivers will
not be insured to remove doors or windows in such cases and it is up to the customer
to organise a specialist if needed.
Awkward
Access
You will incur extra charges if you have not informed us of awkward access.
Awkward access can include, no vehicle access, no parking available in close proximity
to the property and cramped stair and hallway conditions where large items of furniture
such as sofas will not fit.
Unforeseen
Circumstances
We reserve the right to add extra costs due to unforeseen circumstances
(eg: waiting for keys or gaining entry, incorrect addresses, removal of windows
and so on).
Postponement or Cancellation
If you postpone or cancel after your booking is confirmed you will be charged 10%
no less then £20 of the confirmed quote. If you postpone or cancel within 48hours
of the date of the job you will be charged the value of the job in full. We reserve
the right to cancel or change dates and times.
Staff Abuse
Verbal or threatening behavior will not be tolerated. If the driver
is forced to leave the job because of abuse from the customer verbal or otherwise
the customer will still be liable to pay in full.
